Customer staff is here to solve your problems.
Mail Hunter will solve readers’ consumer problems, Jane Hamilton will give you the best advice on buying your dream home, and Judge Render will deal with your legal issues.
Jane Hamilton, Property Specialist
Ready to cheer after the storms? Top off the gray skies with new spring trends.
Interior expert Lisa Prideux shared her preference for a new season change on a tight budget. Follow her on LizaPrideaux.
Color blocking: Replace a small space such as a home office or corner with a contrasting color. It adds instant personality for a few pounds. Lilac and pastel shades are my favorites for spring.
Gangham: Not just for clothing, Gangham looks fresh and modern for interiors and works well, especially in bathrooms and children’s bedrooms. Add using carpets, cushions, curtains and tablecloths.
Vintage: Try a unique display made of vintage fabric, which you can update with the seasons. For spring and Easter, choose vibrant green and yellow. Find cheap items at charity shops, antique shops or carboat sales.
Color Drenching: Not as dirty as it sounds. This trend takes on a color and contrasts with its various tones and shades across a range of surfaces. Add it to the walls, furniture, fixtures and fittings and even the bed for a bold but complementary feel.
CottageCore: Popular since 2020, this scene is even bigger this year. Think of a traditional English cottage. Embrace any unusual and homely features in your pad or add them using wood or natural finishes.
Shopping for the week
Malik and Karsham’s market town, escape from the Volts. It has seen the highest level of consumer demand in the UK so far this year, with a 124 per cent increase in inquiries. This beautiful two-bed cottage needs a complete renovation, but it’s yours for £ 250,000. rightmove.co.uk
Did the storm damage your property?
Make sure you take pictures and add time to prove to your insurer that repairs are needed.
You should also provide pre-damage images to show the extent of any damage. Michael Foote of the user site Quotegoat.com said: “If you need to make a temporary repair, tell your insurer and keep any receipts as they may be part of your claim.”
Deal of the week
Get closer to nature.
This industrial chic two-seater trough and gray set bistro cost £ 75, now 60 Habitat.co.uk. At 1.05m wide, it’s great for small spaces.
save it: £ 15
Judge Render, legal expert
“Despite the reassurance from the estate agent, the seller pulled out. Can I claim a £ 1,000 solicitor’s fee from them? ‘
Q) The estate agent through whom I was buying the property, told me that the vendor, who was an employee of the same agency, was planning to move with his daughter to sell his house.
He accepted my offer and I paid for the search and survey. Twelve weeks later I was told by the agent that the shopkeeper had not received any property and although she wanted to sell it to me, going with her daughter was no longer an option as she had bought a dog.
Disappointed, I gave up shopping to avoid wasting other opportunities. I had to pay my lawyer, regardless. The bill was £ 1,000. Can I claim a refund from an agent or vendor?
Julia, Tokenham, South West London
A) You are responsible for your lawyer’s fees even if the vendor is fired.
If you had exchanged contracts and reached the point where you were assured that the sale would be completed, it may be possible to argue that the vendor should pay the amount you have paid. The lawyer has to pay. You were not at this stage of the transaction.
There are calls for a change in the law, which makes it difficult for shopkeepers to get out of sales in such situations without paying buyers. But I’m afraid it’s too far.
Feeling PUTT OUT
Q) I booked a golf weekend for June 2020, which was canceled due to code.
The hotel gave me a gift voucher, which can be used for bookings up to 2023. But when I went to use it, the price of weekend golf and accommodation had gone up by 50%, so my voucher is not worth liking.
Is it legal or should I be entitled to the stay I booked at no extra cost?
A) This is an increasingly common problem as hotel prices (and everything else) have risen.
If you booked a golfing package vacation, the travel company will almost certainly need to cover the full cost of the new trip regardless of the price increase.
In this case, I think the hotel was legally obliged to offer you the price of the room you paid. It was not obligated to guarantee you a room at 2020 prices.
If you do not want a voucher (just paid) you can insist on a full refund instead, which may be your best bet.
Be careful in your correspondence as hotels are often willing to make deals in such matters.
Q) I recently bought a meat slicer and found it spoiled when I opened the pack. I made this discovery after a seven-day return period because I was isolated because of Covid.
I have contacted the company several times and sent regular complaints.
To date, they have offered me a 30 goodwill payment. It cost me £ 395.98 and I have requested a full refund.
They are ignoring my request and I have threatened to sue. What is my best move now?
A) You are legally entitled to a full refund for everything stated in this company’s refund policy.
Assuming you notify the company of the problem within 30 days of receiving this broken slicer, the law is clear. Seven-day non-refund policies may apply to certain items (e.g. perishable food) but not to such broken goods.
Re-email the company citing the Consumer Rights Act (which clearly states your right to return defective goods) and invite them to explain how their refund policy complies with the law. ۔
Remind the company that the item was broken when it arrived, so it is unused, and provide you with any proof.
If you do not receive a full refund, I will make it clear to the company that you intend to take it to a small claims court.
Mail Hunter, Readers Champion
No trace of Jet2 closed hotel.
Q) In March 2019, we booked the H10 Andalucia Plaza Hotel in Porto Buenos, Spain with Jet 2 for our son’s wedding, which is coming up in June 2022.
We learned that the hotel is in new ownership and will be closed for renovations until the end of this year. I texted Jet2 last August but was told that the holiday would go according to plan and no refunds would be given.
Other wedding guests who have booked the same hotel through different operators have had their bookings canceled and refunded.
Mrs. J. Hawkins, Essex
A) Marriages are stressful without them. You tried to get a response from Jet2 for six months even though there was an email from the hotel that it was closed.
I asked Jet2 to clean it up so you could book more if needed. It’s not clear when the hotel will reopen, but in my case, Jet2 finally refunded your £ 500 deposit so you can make new plans and get excited for the big day.
Jet2 told me: “The hotel that Mrs. Hawkins originally booked is currently closed during renovations and will reopen this summer under new ownership.
“We have been in touch with Mrs. Hawkins ever since, apologizing for any inconvenience and are happy to say that the matter has been resolved.”
Q) I have had a problem with my bulb energy account for a long time.
Bulb set my ڈی 130 direct debit in 2018 and I have given regular readings. My latest statement says I’m about £ 1,000 in debt. It doesn’t make sense.
I have contacted the bulb several times in the hope that it will say something went wrong but I can’t fathom its automatic response.
GLYNIS BARNETT Croydon, South London
Most read in the Scottish Sun.
A) Your bill was a tangled account of credit, debit and correction.
The £ 130 you pay each month should cover your energy costs, as it did before the recent price hike.
Even if you were using more, the bulb should not be left without a £ 1,000 loan with you. The firm, which went into special management in November and was presented with عوامی 1.7 billion in public funds, agreed to revisit your account.
It is believed that between January 2019, when the new meter was installed, and June 2021, it was not getting proper readings. Instead, he used estimates to calculate your bills.
When it was spotted, last summer, Bulb sent out the latest statements showing that you owe more. But he agreed that the corrections made to your account were confusing.
A spokesman said: “We did not handle it well and we apologize.
He forgave you قرض 803, paid you £ 110, and suggested that you increase your monthly payments slightly to cover your energy use.